Every purchase made online is encrypted with a high level of security you’ve come to expect. Your private information is never shared nor sold, so you can buy with confidence. You can also visit our store if you are in the St. Louis area.
Please note, returns after 30 days of receipt will be subject to approval and an in store credit may be issued in lieu of refund, depending on the elapsed time and condition of the merchandise.
If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund. In addition, a restocking fee will be applicable to most items returned. The return shipping will be the responsibility of the customer.Please follow the directions below to submit a return request.
In the rare case that your item(s) unfortunately arrive damaged replacements are usually offered at no charge. However, should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.
Orders that have been shipped or prepared for shipment can not be cancelled. If we are unable to cancel your order, it can be refused and credit as per our Standard Return Policy will be issued back to your original payment method.
Our intention is to ensure your item arrives in perfect condition. In the unlikely event that your order arrives damaged we will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
We encourage our customers to accept their order despite the condition at delivery. This is because a refusal of a damaged shipment can increase the time it takes to process replacements.
Most manufacturers that STL Beds works with will replace whichever parts are needed to give you a complete undamaged unit. This is often quicker than replacing a whole unit. If there are too many damaged parts, a new unit may be sent to you at the manufacturer’s discretion. If a new unit is sent out, it will be sent with the same shipping method and processing time as the original order unless special circumstances apply. If tracking information is available for the replacements it will be sent to you via email.
In some cases you may be required to provide photos in order to fulfill your replacement requests. Photos are generally requested to confirm the extent of damages for the manufacturer to determine if replacement parts or a full unit replacement is required.
If a full replacement unit is sent, the original item becomes the property of STL Beds. Occasionally our carrier may pick up the damaged or defective items for inspection. Because of this, all items should be kept in their original packaging until further instructions from a STL Beds Resolutions Associate are given.
Due to our commitment to process orders quickly, there is a limited period of time in which your order can be canceled. STL Beds is only able to accept cancellation requests via phone. Please follow the directions below to submit a cancellation request.
**All cancellations will be confirmed in writing: if you have not received an email confirmation, your order has not been canceled. STL Beds is unable to cancel an order once it has shipped or been prepared for shipping by the manufacturer.
If we are unable to cancel your order as requested, you may return the product under our Standard Return Policy. If your order has successfully been canceled, STL Beds will process the refund back to the original method of payment within 3-5 business days.
If you decide not to pursue replacements, your order can still be returned as outlined in our Standard Return Policy.
It is very important that the actual customer who placed the order be present to inspect the item and sign the delivery document.
It is the customer’s responsibility to notate all and any problems with the order at time of delivery. If the issues with the delivery are not properly noted on the shipping document, STL Beds may not be able to dispute this with the carrier or manufacturer on your behalf and offer a satisfactory solution.
Follow the below steps to ensure that your order is properly signed for,
Restocking Fee may apply. Contact us for details.