One of the most necessary services people request of our little bedroom furniture store is Mattress Delivery and Set Up…

Mattress Delivery by goosmurf

and of course we do all of this right here in the St Louis metro. Why? Many mattress shoppers are physically not able to carry heavy mattresses and boxsprings much less maneuver them up or down lots of stairs or through tight over hangs and around tight turns. Others are concerned about the damage that can occur when carrying their new mattress inside through these previously mentioned situations that can and often do void mattress warranties if damage occurs.

Who Delivers and Sets Up Mattresses in St Louis MO?

Nearly every store that sells mattresses will offer the service of delivery and installation. Just to name a few stores: Weekends Only, STL Beds, Rothman Furniture, Mattress Firm, Mattress Giant, Mattress Source, Sleep Center Mattress, The Bed Guy, and the list goes on and on. Our suggestion either do a Google search for local mattresses stores. Example you can search for “Beds St. Louis” or “Mattress and boxsprings St louis”  or “Mattress Store St. Louis”.  When you find a mattress dealer give them a call, email, them or see if they offer the service on their website. You will want to see if they deliver to your area this is often done by zip code and what kind of cost you will incur for the service they provide.

What is involved in a Delivery and Set Up of a mattress set and what does it cost?

No matter if you purchase your mattress set from a furniture store, mattress store, or department store they all typically offer the same basic delivery and installation service but cost can vary greatly. Locally in St.  Louis Missouri some stores will offer the service for free when you purchase a mattress set of a certain minimum value from them. Other stores will charge a mattress and delivery setup  fee which typically costs from $30.00 to $100.00 depending on mileage and amount of money you spent on the your new bed. The service often includes delivery, carrying the bed set inside, and  set up or sometimes called installation. While delivery people will not make your bed they will put the mattress set where you wish and will usually remove all related trash and debris and dispose or recycle it.

Will bed stores dispose of the old mattress and boxspring?

Nearly all stores will get rid of your old mattress set if you purchase your new one through them. You can often expect an additional fee unless the company happens to be offering a special or disposal of old mattress promotion. The fee is often far less than waste disposal companies charge who are often hard to work with when it comes to large pick up services. Some only offer monthly, quarterly, or annual pick up of larger items like mattress sets. Mattress recycling is also available from companies like STL Beds for a nominal fee starting at $25.00

To set up a water bed yourself or have it put together professionally is a dilemma for many potential waterbed consumers because it takes time and many are inexperienced.

Since many of you have never assembled a waterbed yourself, we thought that you might want to weigh waterbed assembly options for your self to decide if it is worth the time, money savings, and risk to do it yourself.

Professional waterbed set up
We recommend having a professional install your waterbed especially if you have a hardside waterbed. It typically takes a professional waterbed installer only 30 minutes to install a softside and while 60 minutes is the norm for putting  together a wood framed waterbed. Set up includes the unboxing, the carry in, and the complete assembly less the fill time. Having a professional set up and install your waterbed cannot only save you time, but they can also eliminate problems and failures often associated with improper installation by do it yourselfers. Problems associated with putting a waterbed together wrong could lead to a voided manufacturers’ warranty, or even worse failure, maybe even an all out collapse of the waterbed.

Installing a waterbed yourself
Many people, who like to do things for themselves and save money, opt to put their new water bed together. Minimum time for the do it yourself waterbed set up is 60 minutes for a softside and 1.5 hours to 2.5 hours to set up a wooden framed waterbed. This time is from the carry in, to the start of the filling process.  The new modern softside waterbeds are not so time consuming or difficult to install for the first timer. The 1970’s styled hardside waterbeds are often more frustrating for the not so mechanically inclined.

If you have doubts about your construction abilities, have a professional do the initial setup, for no other reason to secure warranty and waterbed integrity. Watching someone who installs these daily may give the untrained waterbed setter upper some clues or the entire picture for a better understanding of what really needed to be done for a proper waterbed setup.
Need help getting your waterbed together? Contact a professional or call 636-296-8540 for answers.

Thanks Springfield Missouri, we appreciate your emails and phone calls asking us if there are any water bed stores located in your area. Many of you say that you want to purchase a new waterbed, part, or piece for your existing bed? So STL Beds is going to take your advice and add the Springfield Branson region to our service area. We have been selling waterbeds in the St. Louis Missouri area for nearly 23 years and now look forward to helping South West Missouri residents sleep better too.
There has been a strong resurgence of waterbeds in recent years and you can see one and try one in our beautiful showroom located just a little south of Saint Louis Missouri. Your home state of Missouri has the best selection of waterbeds around with a relatively short drive for the best prices and we’ll Show You. The waterbeds that we stock include hardside waterbeds and Softside Waterbeds We even have a variety of matching headboards. Just as important you existing bed owners.

STL Beds has the waterbed parts and pieces you are looking for such as: 

Waterbed Sheets

Nearly every water bed part we sell can be shipped without delay to your home or business, placing you back on the sleeping surface you love, water. For quick easy convenient service simply Call us Toll Free at 1-888-793-8311 or contact us by email.

Where do we go?
Thanks to Google and Yahoo search queries from people like yourselves we are able to service all surrounding areas of Springfield and Branson including West Branson, Kimberling City, Nixa, Republic, Ash Grove, Monett, Marshfield, Fair Grove, Mt. Vernon, Aurora, Crane, and other great local cities in your area.

So whether your in the cities listed above or SW Missouri County listed below Call us Toll Free at 1-888-793-8311 or contact us by email for a price quote on the waterbed of your dreams.

Counties Serviced.
Greene County, Christian County, and Stone County, Douglas, Webster County, and others.

• It seems no one can clearly and intelligently explain what it is they are selling and what the difference is between a competing product?
  As a 22-year veteran of sales I expect people to be able to answer at least the simple questions and be knowledgeable about the furniture and mattresses they sell. I have noticed that sales people do not want to spend any time answering questions. They more often than not offer yes or no answers with no real detailed explanation to the questions we ask while they look at you with a deer in the headlights look.

• Unpredictable delivery times from large mattress and furniture stores are exceedingly common
  Big stores don’t seem to understand that you have things to do also.
  They set up delivery times that are narrowed down to an AM or PM delivery. If you’re lucky some companies may narrow the time down to a 3 – 4 hour window, which still results into the taking off of a half of a day of work.

• Where do furniture and mattress stores get these delivery and installation people?
  Installation people clumsily carry in furniture with little regard to walls and flooring, much less the furniture pieces they delivering. They do not take time to assemble your furniture instead they throw it together and to top off the cake they are over scheduled with deliveries and installations.

• Small mattress and furniture stores are more effective at giving personal service
  Small stores know when you need help and don’t avoid their customers. You won’t feel alone like in a big box store where everyone seems to disappear when you need him or her.

• Family owned furniture stores like The Water Works Sleep Center care about the mattresses and furniture they sell
  This is because we not only sell our products but we buy our products, and handle customer service issues. We believe if a job is worth doing right its worth doing right the first time.

• Many St. Louis mattress and bedroom furniture companies use a separate service department to handle customer service
  Mattress or furniture claims for things like damage from delivery, warranty issues, or even something as simple as the wrong product being delivered are turned over to customer service departments. Sales associates are not tied down with customer service problems so they can generate more revenue for the company. Is this separate service department designed to keep disgruntled customers from mingling with customers who are looking to buy?
  

• Service issues are not handled through the sales associate.We believe the key to getting good service is dealing with the same person through out your sales experience. Often times stores will use service departments so they can release sales staff from handling service issues that can bog them down. Stores believe this leaves them to what they do best, sell mattresses and furniture. We think they are best equipped to handle service problem and keeps an additional person from becoming involved. This can add possible confusion, misunderstanding, by a person who knows nothing about the purchase or what was promised and discussed at the time of the sale.

• A commissioned sales staff is only interested in the numbers game
  A sales persons thought process is, will this sale help me make my monthly goal or quota or sales goal? Your best interest is often overlooked in order to meet mandatory goals set by the chain or large conglomerate.

• Hourly sales staff often lacks the knowledge of commissioned staff due to less training.
  We all say we do not want to be bothered by a pushy salesman, with an hourly staff we usually get the opposite result, a staff that is not eager to help us with little to no knowledge about what they sell. They often are nothing more than a body to write up the purchase.

• Phone in questions and calls are kept short and vague
  Information is rarely offered and getting it is like pulling teeth. The communication skills it takes to present, explain, and answer your tough questions is almost always lacking and helpful information is rarely volunteered.

The answer is yes. I do not think the old saying “you don’t get nothing for nothing but nothing” applies in the case of the furniture industry, customers could very well be getting what they paid for and a whole lot more.

Many furniture and mattress companies offer free delivery with your purchase of their products. In all my years of being in the bedroom furniture business when such a promotions were being advertised, I have found it a rare occasion to see anyone pass up the generous offer of a free delivery and installation of furniture. Instead they choose to take advantage of it.

No one wants to borrow or rent a vehicle to haul something, and who’s to say it would fit in it anyway? Lets face it no one in reality wants to pick up a mattress and boxspring, figure out what and how to tie it to a vehicle. Worse yet make the attempt to lug and manipulate an enormous king or queen size mattress through a furnished house. Could it possibly be worse? You bet, how about taking a 350-pound behemoth of an armoire, wardrobe, or dresser up several flights of stairs only to discover it won’t fit.

Such is the job of the under paid furniture deliverymen. Did I say men? That’s right most companies send out 2 men and a truck. Companies often invest in a big expensive truck that can transport more than one delivery. This is important, because it speeds up the delivery process. It stops delivery men from having to run back to the warehouse for each and every delivery, only to reload for the next. This helps to reduce costs saving you money.

Unfortunately owners and warehouse managers often overbook deliveries with the hope of getting the most bang for their buck. If in a normal day they schedule 10 deliveries but make the choice to schedule 12 deliveries they have now overbooked, or have they? The dispatcher does this because often times a customer has a planned delivery and forgets about it, or they make a quick run to the store to pick something up with the hope that the delivery won’t show in the brief few minutes of abandonment. Point being a whole in the delivery schedule develops for excess deliveries to be delivered filling the void lowering overhead.

Sometimes deliveries can run longer than planned, and other times indecisive customers can change their minds on where to place the furniture requesting that everything be repositioned. Sometimes the rooms are not properly measured and deliverymen and customer find out the product does not fit. So items have to be reloaded and sent back taking up valuable time for both parties involved.

Even with fine tools like Map Quest it can be hard for drivers to locate their delivery destinations. Ultimately when they arrive at that destination they find that the carry will take much longer than projected because of stairs, distance of carry or clutter in the pathway. One of the most frustrating problems can be with the merchandise itself slowing down the whole procedure due to damage or stubbornness in the assembly process that can normally be avoided.

So how can many of these problems be fixed? Charge a reasonable delivery fee that covers the cost for a guaranteed time scheduled delivery. This method would pay for the time needed to inspect dressers, chests, and other types of furniture before they are actually delivered. Customers and sales associates go over what might or might not fit by making sure that rooms are accurately measured. Lastly everyone needs to abide by the planned delivery schedule. The room or rooms and pathways should be prepared and free of clutter in order to accept a quick delivery and assemble process. This would allow for a smooth, timely, pleasant delivery experience for all involved.