Comments on: STLBeds & The Water Works Suggestion Box

By: Doug Belleville

Doug Belleville — Tue, 05 Apr 2011 12:19:32 +0000

Ha ha I think your right on this one. Now I know how all of the contestants feel on the show “Are You Smarter Than a Fifth Grader”? So as it is said in every episode at the end when a contestant loses. My name is Doug Belleville and I am NOT smarter than a 7th Grader. How’s your son’s grammar skills we could use a proof reader Thanx Gretchen

By: Gretchen

Gretchen — Tue, 05 Apr 2011 07:11:44 +0000

You say a flippable mattress is 50% more mattress.
It is actually 100% more mattress. I was just working on this concept with my 7th grade son, in preparation for the math portion of the Florida statewide comprehensive testing.
Thanks for keeping flippable mattresses alive. Wish you sold them here in North Florida.

By: Doug Belleville

Doug Belleville — Fri, 17 Dec 2010 04:34:44 +0000

I’m not sure why this happened and we are very sorry that it did. This Magento Shopping cart is a brand new and state of the art website, which has little to do with the actual security side of things. As far as security goes we have went to exhaustive lengths to not only meet the standards but exceed security laws that haven’t even went into affect yet. Levels many other sites do not even have. With that said errors and glitches can and may happen. We are double, triple, and quadruple checking and testing various scenarios. We have put the various heaters into the shopping cart, and as soon as we clicked proceed to checkout, we went to the secure side (which has the padlock you speak of). Maybe it was a hiccup in the credit card company or something, but I doubt it. I am not really sure you got that far. We will continue to monitor the issue and we would appreciate you contacting us toll free 1-888-785-2337 to see if we could duplicate the issue so that it cannot happen to another purchaser or perhaps determine if it was simply and observation error of your location during the purchasing process. We very much appreciate you taking the time to alert us.

I’m’ going to keep an eye on this and put products in the cart at various times over the coming days and weeks to see if we can duplicate this.

By: Bill

Bill — Fri, 17 Dec 2010 03:42:50 +0000

I went to order a water bed heater but when I got to the check out there was no padlock icon (secure server) indicator. I chose not to enter my credit card info and went to another site/supplier to purchase the item

Without the padlock I will not enter personal/financial information and perhaps others have the same conviction.

hopefully you’ll update your site soon.

By: TanToes

TanToes — Tue, 23 Nov 2010 19:33:37 +0000

Pricing and comparing flippable mattresses. I am LOST on your site. Is it intentional that there is not a way to compare prices of the beds, along with the features?
No time to waste…I’d rather buy locally

By: shari semento

shari semento — Mon, 05 Apr 2010 02:34:48 +0000

I looked through your site and would liketo suggest that you list prices of your mattresses on your website. Doing so would be very convenient for your customers and decrease the amount of mailings your store does as well as emails and telephone calls.

Most people do their research for the product they are looking for online and narrow down where they want to actually buy from, if you listed your prices online people coming intoyour store would be coming in topurchase not just ask questions.

Thank You

Shari

By: Doug

Doug — Tue, 11 Aug 2009 20:43:38 +0000

I hate to hear that you feel that way.
We also think Craig’s List is a great social media venue. We just disagree on how it should be used. All Craig’s List users should take a moment to read, learn, and take notice of the many great features that Craig’s List has to offer.

Shoppers of CL do not have to be computer aficionados to use CL nor do we believe dealers have hindered the shoppers’ bargain hunting one bit. As a result CL has actually made it easier for anyone and everyone to find anything and everything they want whether it be new or used with out having to sort through hundreds and thousands of items.

If I may point out something you may not of considered, STL Beds is also a little guy and is a very small family owned store. We are desperately trying to compete with the big chains, box stores, and conglomerates. We work very hard to sell the new items you say the people are looking for at cheaper prices than you can get in the stores. Because of CL you can do just that.
Great comment.

You brought up some great points so I attempted to address some of them in this blog Dealers Cluttering Up Craigslist.

By: Jackie

Jackie — Sat, 08 Aug 2009 13:34:44 +0000

I am frustrated by dealers like yourselves who spam (CL) Craigs List. There are a great deal of CL readers that are not willing to buy garage sale items, other peoples junk, etc. They rely on Craig’s List to find New Items cheaper than it can be purchased in the stores. Social Media is supposed to help the little guy fight the big conglomerates. I realize you are not taking it away, but you are making it harder on CL readers who would like to visit the site offering such a deal. Take it away and you have hindered the ease of using Craig’s List.

By: Doug

Doug — Wed, 15 Jul 2009 03:04:51 +0000

Of course we would love to sell you a Symbol mattress. They build a great line of quality mattresses at very competitive prices. We ask for your city, state, and zip to determine if you are in an area that is protected for by your local Symbol retailer who may have exclusive sales rights in a particular region.

How Symbol compares to other specific models and brands you have looked at is something that is easier, quicker, and would include the more specific details shoppers demand or a visit to the showroom if you live locally. Email is slower and less affective than by phone or a showroom visit. With that said a comparison conversation usually is not necessary because STLBeds offers some of the most detailed information in writing on our products compared to other websites making it easier for you to compare without the need for a sales associate.

We ask for city, state, and zip because the Internet is a big place and covers the world and shipping is or can be a large part of your mattress and boxspring purchase depending on location. An honest retailer would acknowledge that up front instead of burring shipping cost it into the retail cost and telling the consumer it’s “free” or adding it at the end of the deal.

Unfortunately it is not possible for me to tell you how Symbol compares to the other mattress brands in this email. The reason, there is well over 500 mfg of mattresses in the USA and you gave me no indication as to what brands or specific models you are interested in. If you were to include that information we would be glad to show you in what ways Symbol Mattress is a superior product for a better price…

We do not ask for your specific address, nor do we “require your phone number in order to preserve your privacy.
Thanks for your input.

By: Gladys

Gladys — Wed, 15 Jul 2009 02:37:44 +0000

Customer Comments: If you want to sell this mattress then it should not matter where I live or my phone #, I have done this before and gotten tons of emails from other sales companies. I am abut to purchase this bed if you can give me insight into how it ranks with other brands since I am not familiar with Symbol